How to reach us
The best way to contact us is by email: support@paxgold.finance. We do not run a phone line or live chat, and we have no social media accounts that answer support questions. If someone contacts you claiming to be from paxgold.finance and offering help with your wallet or account, it is not us.
To help us act quickly, put the topic in the subject line — for example “Correction: Thailand page” or “Live price not loading”. Include the page address, what you think is wrong, and a link to an official source if you have one.
What we can help with
- Corrections. A fee, a date, a licence status or an exchange pair that has changed. We check every report against a primary source and update the page if it is right. Our editorial policy explains how corrections work.
- Data issues. A live widget showing nothing or something odd. Tell us your browser and roughly when it happened. Live prices come from third-party services, so short gaps are normal.
- Content questions. If something on a page is unclear, we are happy to explain where the information came from, and we may improve the page as a result.
- Suggestions. A country, exchange or question you would like us to cover. We cannot promise to add everything, but we read every suggestion.
What we cannot help with
We are an independent information site. We are not Paxos and we are not an exchange, so there are things we simply cannot do:
- We cannot access, unlock, verify or close any account at Paxos, CEX.IO or any other exchange. Contact that company’s official support directly.
- We cannot recover lost or stuck PAXG, reverse a transaction, or retrieve tokens sent on the wrong network.
- We cannot give personal investment, tax or legal advice about your situation.
- We cannot process PAXG creation or redemption. Only Paxos can, through a verified Paxos account. See paxos.com and our page on redemption and fees.
Response times
We aim to reply within a few working days. Corrections that affect money — such as a fee, a contract address or an availability notice — get priority. If a correction needs research, we will confirm we received it and write again once the page is updated.
We use your email address only to answer you. We do not add it to a mailing list or share it. Our privacy policy has the details.